Mark-a-Spot
Making Your City Better
Mark-a-Spot supports cities and municipalities in the efficient management of infrastructure problems. Citizens can easily report problems and defects in the public space. The administration receives organization-specific tools for the follow-up and processing of these concerns.
References
Proven for Over 10 Years
For over 10 years, we at Mark-a-Spot have been the reliable partner for the digitalization of public infrastructure for communities of all sizes, from the smallest village to the large city. Commitment and continuous development ensure that our established issue reporting solution stays in tune with new challenges and opportunities.
Selection of Our Project Partners
- State Capital Munich
- City of Cologne
- Federal City of Bonn
- City of Gronau
- Wirtschaftsbetriebe Duisburg
- Süddeutsche Zeitung
- City of Brühl
- Federal City of Bonn
- City of Krefeld (KBK)
- The World Bank
Features
Transparent by Request
Mark-a-Spot redefines the processing of citizen concerns: An intuitive, customizable, and technologically advanced platform that streamlines and effectively facilitates interaction between citizens and administration, capable of integrating with your specialized procedures.
AI-Powered Categorization
Upload photos and let the AI automatically suggest the right category, prioritize reports, and detect hazards. Saves time and improves data quality.
Field Service Management
Assignment and on-site processing via intuitive app by private service providers, municipal service providers, and employees. Efficient task assignment and real-time status tracking.
Urban Resilience & Emergency Mode
Crisis mode at the push of a button – citizens report damage, offer help, your team keeps the overview.
Location Capture and GIS Integration
Capture concerns exactly where they arise - with our simple location determination via Google Maps, Open Street Map, or your own GIS solution.
Customizability and Configuration
Tailor our platform exactly to your needs - from language selection to specific processes.
Multilingual User Interface
Communicate globally: Our multilingual user interface breaks language barriers and directly engages your users.
Automated Processes
Enhance your efficiency with automated workflows, reminders, archiving, and the commissioning of service companies.
Efficient Administrative Interface
Keep track with our user-friendly administrative interface that combines efficiency and control.
Open Source
Benefit from the flexibility and security of Drupal 11, supported by a huge developer community. License-free.
Seamless System Integration
Effortlessly connect Mark-a-Spot with existing systems such as SAP, EuroWig, or the CityKey App.
Flexible Data and Form Structures
Customize forms and data fields to your specific requirements. Adapt categories, workflows, and input fields without programming.
Data Management
Use the freedom of simple, data protection-compliant data export and import for a flexible and hassle-free flow of information.
SaaS or On-Premise
Kubernetes or Managed Server. We support you with hosting or installing our software in your data center or cloud provider.
Try it out!
Testing
Are you a key decision-maker in your organization? Contact us for an installation in your city.
Latest Posts
What we're engaged with: Press releases, Curated Knowledge, Administrative Insights, and Technological Background
December 1, 2025
New: Issue Reporter for Kamp-Lintfort with Mark-a-Spot
September 19, 2025
Bonn launches new mobile issue reporting platform with AI
January 3, 2024
How to Install a Reporting Service for Citizens Yourself
Reports and Concerns from Cologne, Bonn, and Other Cities
Live Reports from Mark-a-Spot
A small selection from hundreds of thousands of concerns that are reliably processed by our customers.
Screenshots
Get a glimpse into the administrative interface of Mark-a-Spot.
