The Open Source Civic Issue Tracker
Manage citizen requests digitally.
From report to resolution – transparent for everyone.
The Reality
Citizens expect digital services. Administrations struggle with fragmented channels and rising demands.
Phone, email, mail, social media – reports land everywhere, just not consolidated.
What happens to my report? Without transparency, frustration grows.
Every report must be read, categorized, and forwarded. That takes time.
Where do problems cluster? Without structured data, planning is guesswork.
Mark-a-Spot consolidates all channels, creates transparency, and delivers data for better decisions.
References
For over 10 years, we at Mark-a-Spot have been the reliable partner for the digitalization of public infrastructure for communities of all sizes, from the smallest village to the large city. Commitment and continuous development ensure that our established issue reporting solution stays in tune with new challenges and opportunities.
Mark-a-Spot redefines the processing of citizen concerns: An intuitive, customizable, and technologically advanced platform that streamlines and effectively facilitates interaction between citizens and administration, capable of integrating with your specialized procedures.
Upload photos and let the AI automatically suggest the right category, prioritize reports, and detect hazards. Saves time and improves data quality.
Learn moreAssignment and on-site processing via intuitive app by private service providers, municipal service providers, and employees. Efficient task assignment and real-time status tracking.
Crisis mode at the push of a button – citizens report damage, offer help, your team keeps the overview.
Learn moreCapture concerns exactly where they arise - with our simple location determination via Google Maps, Open Street Map, or your own GIS solution.
Tailor our platform exactly to your needs - from language selection to specific processes.
Communicate globally: Our multilingual user interface breaks language barriers and directly engages your users.
Enhance your efficiency with automated workflows, reminders, archiving, and the commissioning of service companies.
Keep track with our user-friendly administrative interface that combines efficiency and control.
Benefit from the flexibility and security of Drupal 11, supported by a huge developer community. License-free.
Effortlessly connect Mark-a-Spot with existing systems such as SAP, EuroWig, or the CityKey App.
Customize forms and data fields to your specific requirements. Adapt categories, workflows, and input fields without programming.
Use the freedom of simple, data protection-compliant data export and import for a flexible and hassle-free flow of information.
Kubernetes or Managed Server. We support you with hosting or installing our software in your data center or cloud provider.
Export reports in Common Alerting Protocol (CAP) format. Interoperable with warning systems like NINA, MoWaS, and EU Alert.
Are you a key decision-maker in your organization? Contact us for an installation in your city.
Latest Updates
What we're engaged with: Press releases, Curated Knowledge, Administrative Insights, and Technological Background
The European Commission has included Mark-a-Spot in the new EU Open Source Solutions Catalogue – a central platform for open source software in the public sector.
Since November 2025, anliegen.kamp-lintfort.de is live. The Lower Rhine municipality uses Mark-a-Spot with AI-powered categorization for their digital issue reporter.
The City of Bonn relaunched its digital issue reporting platform – mobile-first, AI-powered and based on the open-source platform Mark-a-Spot.
Open311 GeoReport v2 is an open format that enables citizens to directly report issues to their administration. This saves time and resources, improves communication, and facilitates data analysis.
In-depth insight into the Mark-a-Spot Drupal Docker setup
Finding the ideal Issue Reporting Tool for local government administration is a complex endeavor.
